Events & Podcasts

Baldrige Foundation Quarterly Webinar

March 12, 2020 1:00 to 2:00 pm ET

Presentation: Synergies between the Baldrige Framework and HRO


Guest Presenters: Craig Clapper, Partner, Healthcare Performance Improvement at Press Ganey and Kathleen Goonan, M.D., Managing Director, Healthcare at Navigant

Register Here

2020 Rural Health and Hospitals Conference

March 4-6

1717 Denver West Marriott Blvd. / 1717 Denver West Marriott Blvd., Golden, CO

Al Faber (CEO, The Baldrige Foundation) and Ben Sawyer (CEO, SOAR Vision Group) will present on March 5, 2020

Session Title: Accelerate and Sustain Performance: What are the Essential Ingredients?

In this interactive session, we will discuss the essential ingredients for becoming a sustainably high performing organization. Based upon the Baldrige Framework and extensive strategy execution experience, this session is indispensable for any Rural Healthcare system/hospital desiring to remain agile in today’s rapidly changing environment.

Conference Registration and Additional Information

Leader Dialogue Podcast

Available March 6, 2020

Episode Guest – Lindel Fields

Superintendent and CEO, Tri County Tech


Lindel Fields is an education thought leader with more than three decades of experience instilling a love of learning in students and transforming cultures at public institutions to unshackle them from assumptions limiting student and faculty potential.

Fields’ teaching career started in prison, teaching inmates horticulture and life skills to help them transition to life after incarceration. Working his way up through Oklahoma’s CareerTech system, he has now served as Superintendent and CEO of Tri County Tech in Bartlesville since 2008.

Leader Dialogue Podcast

Available February 6, 2020

Episode Guest – Kay Kendall, CEO, BaldrigeCoach


Kay Kendall is the CEO and principal in BaldrigeCoach, a consulting firm that has worked with 23 Baldrige Award recipients, 38 top-level State Award recipients, and 18 Gold Award recipients for the AHCA/NCAL Quality Award.

Kay spent more than 20 years as a quality executive leading large-scale change initiatives across diverse industries – aerospace, semiconductor automation equipment, computers and storage devices, and pharmaceuticals. She completed a five-year assignment as a Lean Six Sigma Master Black Belt.

From 2002 through 2005, Kay served on the Panel of Judges for the Malcolm Baldrige National Quality Program after serving as an Examiner and Senior Examiner for the Program for six years. She continues to serve as a Master Examiner for the program.