Press Release


A LeaderDialogue and Baldrige Foundation Charter Event:

Healthcare CEO Innovation Council

Performance Excellence in the Age of Consumerism

Washington, D.C. (February 14, 2019) The Baldrige Foundation (Baldrige), and SOAR Vision Group (SOAR) announce the expansion of a new series of LeaderDialogue™ events for 2019, starting with a Baldrige pre-QUEST Conference symposium Sunday, April 7, at the Gaylord National Resort & Convention Center in National Harbor, Maryland.

In October of 2018 a Leader Dialogue charter event of the Healthcare CEO Innovation Council was convened at the Kimpton-Gray Hotel in Chicago (Oct. 18-19). An executive summary white paper from that event is available for download on the website. The Leader Dialogue event series also includes LeaderDialogue Radio and represents a collaborative effort between the Baldrige Foundation and SOAR Vision Group to enable business executives and leaders to effectively engage in important dialogue around performance excellence issues, sharing key case study insights and learnings. Each event is designed to collaboratively build interest for future events.

The Healthcare CEO Innovation Council event focused on the topic of Performance Excellence in the Age of Consumerism, and drew together 12 leaders of top US healthcare systems for a two day roundtable highlighted by a set of highly relevant and stimulating topics. The event kicked off with a key-note and in-depth discussion with Morten Hansen PhD, author of the new book Great at Work and world-renowned organizational consultant and thought-leader in the areas of collaboration and high performance.

The charter Healthcare CEO Innovation Council event was opened by Al Faber and principally lead by a faculty that included Ben Sawyer, CEO and Founder of SOAR Vision Group and Roger Spoelman, then - interim CEO of Loyola University Medical Center and SVP, Strategic and Operational Integration at Trinity Health.

Sponsorship of the charter Healthcare CEO Innovation Council event was provided by Tech Mahindra, the HCI Group, and VERGE Health.

To extend the learnings and key insights from each Leader Dialogue event to other executive leaders, white papers from each event and follow-on Leader Dialogue radio show and podcast series are provided.

Al Faber, President & CEO of the Baldrige Foundation comments “America’s healthcare institutions are challenged by an everchanging environment, economically and in terms of patient consumerism. Integrating the Baldrige Performance Excellence framework will help hospital and healthcare systems effectively meet the challenges of delivering high quality healthcare in an evolving economy and competitive market. The Leader Dialogue events provide an important forum for executive leaders and boards of directors to engage and share key insights and learnings. The Healthcare CEO Innovation Council event is the first in a series, and clearly represents the important LeaderDialogue collaboration between Baldrige and SOAR Vision Group.”

Ben Sawyer, President & CEO of SOAR Vision Group observes “The current Age of Consumerism environment places increasing pressure on healthcare institutions from all sides, creating a fast-paced and challenging environment for effective strategy development and execution. The Leader Dialogue event series provides an effective avenue for executives to exchange key insights and case study learning. Continued events will be publicized on the LeaderDialogue website, LeaderDialogue Radio Podcasts, and include summary white papers and blogs.”

About the Baldrige Foundation

  • The mission of the Baldrige Foundation is to ensure the long-term financial growth and viability of the Baldrige Performance Excellence Program, and to support organizational performance excellence in the United States and throughout the world.

  • The Malcolm Baldrige National Quality Award is presented annually by the United States President to organizations that demonstrate quality and performance excellence.

  • For more information contact the Baldrige Foundation at 202-559-9195, or explore our website at:; or mail us at 1717 Pennsylvania Avenue NW, Suite 1025, Washington DC, 20006

About SOAR Vision Group

  • The SOAR Vision Group’s mission is to Align People with Purpose to Achieve Exceptional Results.

  • SOAR provides best practice strategy execution, business process optimization services, and a structured organizational development approach for organizations to effectively implement the Baldrige Performance Excellence framework.

  • For more information contact SOAR Vision Group at 888-294-3303; Explore our website at:; or mail us at P.O. Box 402 Dacula, GA, 30019